Before You Blame Them, Ask Yourself This


Hi Reader,

Have you ever had an employee do something frustrating, and suddenly everything they do starts to frustrate you?

They miss a deadline. They forget something you already discussed. They ask a question you feel like you've answered three times. Before long, you're thinking, “They never listen,” “I always have to remind them,” or “They just don't care.”

The frustration is real. But here's where leadership gets tricky: what happened and what you made it mean are not always the same thing.

The employee missed the deadline. That's an observation. “They don't care about their work” is a story you're telling yourself about why it happened.

That distinction matters because once we decide what something means, we tend to look for evidence that proves our story right.

Instead, start by recognizing the emotion.

Ask yourself: What am I feeling? What actually happened? What story am I beginning to tell myself? What information might I be missing?

Maybe the expectation wasn't clear. Maybe something got in the way. Maybe they need more support. Or maybe there really is an accountability issue that needs to be addressed.

The goal isn't to excuse the behavior. It's to understand what you're dealing with before you decide what it means.

Your emotion is real. Your interpretation may not be.

This week, notice when frustration shows up. Before you react, take a moment to name the emotion and separate what you actually observed from what you think it means.

If you're ready to work on this skill, I created the Lead Yourself First Assessment to help you recognize your emotions, question your assumptions, and prepare for difficult conversations.

Discover How You Lead Under Pressure

Discover how you respond when emotions get involved at work. Identify your leadership patterns under pressure from recognizing emotions and checking your story to navigating difficult conversations and choosing an accountable response.

Sharon Justice

Leadership Coach and Strategist

sharon@justiceleadership.com

108 Avon Lane, Greenville, NC 27858
​Unsubscribe · Preferences​

Sharon Justice

Subscribe to Sharon Justice for newsletter, expert courses, tools, and coaching that help you lead your team with confidence. Reduce frustration, boost team alignment, and grow your business. Get practical strategies and support to become the leader your business and people deserve.

Read more from Sharon Justice

Hi Reader, Over the past few weeks, we've been looking at what happens before a difficult conversation ever begins. We recognize the emotion. We question the story. We create space before we respond. And then we have the conversation based on what we actually know. That last part is where leadership gets practical. Imagine saying to an employee, “You don't care about your work.” You may feel that way. But you can't actually know what's happening inside their head. Now consider saying, “The...

Hi Reader, You recognize the emotion. You question the story. Now comes the part that can change the entire conversation: the pause. We've all had moments when we responded while frustrated and wished we had handled things differently later. Maybe it was an email you sent too quickly. A comment that came out sharper than you intended. Or a conversation where you walked in already convinced you knew exactly what was going on. The pause gives you a chance to step back before your emotion and...

Hi Reader, Last week, we talked about recognizing the emotion before reacting to it. The next step is just as important: question the story. Here's a simple question: How do you make toast? It sounds obvious. But if you ask several people to write instructions for making toast, you may get very different answers. Some people might assume you know what kind of bread to use. Others might explain how to set the toaster. Someone else might focus on what the finished toast should look like. The...